This policy explains how Pinnacle Telehealth (“we”, “us”) handles information collected through this website, pinnacletelehealth.com. Pinnacle Telehealth provides care entirely by telehealth; we do not operate a walk-in clinic.
Health information is covered separately
Health information you share as a patient, including during telehealth visits with a provider, is protected under federal law (HIPAA) and is handled under the Notice of Privacy Practices you receive when you begin care, not under this website policy. To request a copy, call (253) 240-1710.
Information you give us
When you request a strategy session or contact us, we receive the details you choose to share, such as your name, email address, phone number and the goal you select. Please don’t send detailed medical information through the website; you can discuss it privately during your session.
How we use it
- To contact you by phone, text or email about the session you requested.
- To schedule and prepare your strategy session and follow up afterward.
- To keep a record of your request and improve how we respond to inquiries.
You can ask us to stop contacting you at any time. Reply STOP to any text message or call us.
Who we share it with
We don’t sell your personal information. We share it only with service providers that help us run the website and respond to you, such as our website host, email provider and customer-relationship and scheduling software, and only for those purposes. We may also disclose information when required by law.
Information collected automatically
Like most websites, our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) to deliver and secure the site. This site loads fonts from Google, and Google receives your IP address and browser details when they load, under its own privacy policy. If we use website analytics, it measures general use of public pages; we don’t send the contents of forms to analytics providers.
How long we keep it
We keep inquiry information only as long as needed to respond to you, provide services you request and meet legal or record-keeping obligations.
Children
This website is intended for adults. We don’t knowingly collect information from children under 13.
Changes and contact
We may update this policy; the date at the top shows the latest version. Questions about this policy? Call (253) 240-1710, Monday to Friday, 9AM to 6PM Pacific.